Professional Summary click to collapse
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Seasoned IT professional with 21+ years of enterprise experience spanning cloud infrastructure, server administration, backup & disaster recovery, and AI-driven automation. Certified in AZ-800, AZ-801, and AB-100 (Agentic AI Business Solutions). Proven track record of designing resilient hybrid environments, implementing intelligent automation, and deploying Agentic AI / Copilot solutions that deliver measurable business value. Currently leading AI-enhanced IT operations at Rishabh Software across Azure, Hyper-V, Exchange, SharePoint, and large-scale storage platforms.
Key Achievements click to collapse
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Azure Blob Backup Pipeline v4.5 — Automated System State, GitLab, MySQL & SQL Server backups with Teams Adaptive Card alerting and ISO 27001 Annex A.12.4.1 audit logging.
Copilot Studio CRM AI Agent — Integrated with Dataverse (rishabhsoft.crm8.dynamics.com), delivering plain-English business insights to management via Microsoft Teams.
Quarterly Access Review System — ASP.NET Core portal, PowerShell AD export across 30+ departments, Copilot Studio knowledge agent, and Power Automate delivery.
Virtual Server Asset Manager — Node.js/Express app with LDAP/AD auth, role-based access control, CSV storage, and Excel-friendly export replacing manual spreadsheets.
Nagios-to-Teams Alerting Engine — PowerShell NSSM service with 60-second polling and colour-coded Adaptive Cards eliminating infrastructure monitoring blind spots.
LTO + Azure Blob Storage Strategy — Consolidated tape infrastructure reducing backup overhead while achieving BCP-grade recovery objectives per organizational policy.
Professional Experience click to collapse
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Senior System Administrator
Jul 2022 – Present
Rishabh Software (RishabhSoft) · Vadodara, Gujarat
- Manage mission-critical hybrid infrastructure: 40+ TB on-premises storage, Hyper-V, GitLab (~1,200 groups / 2,000+ repos), Windows Server fleet, and Linux servers (CentOS, AlmaLinux, Ubuntu).
- Deployed new Hyper-V server on Windows Server 2022 and successfully migrated 100+ Virtual Machines from legacy Hyper-V — including pre-migration assessment, VM export/import, network reconfiguration, and post-migration validation with zero production downtime.
- Design and operate automated backup systems to Azure Blob using custom PowerShell (AzCopy v10, RunspacePool parallelism) with policy-compliant retention and daily BCP-grade recovery.
- Own end-to-end Backup & Restoration strategy covering System State, SQL Server, MySQL, GitLab, and file-server data — with tested restoration SLAs and documented runbooks.
- Manage LTO Tape Backup infrastructure via Veritas Backup Exec 21.x — including scheduled tape rotation, off-site storage policy, and periodic restore verification.
- Lead Business Continuity Planning (BCP) — design, document, and periodically test DR procedures ensuring RPO/RTO objectives are met across all critical systems.
- Build AI-driven solutions: Copilot Studio agents for CRM/Dataverse, Azure AI Foundry agents, Power Platform integrations, and FastAPI/Node.js middleware connecting Tally Prime to Teams.
- Conduct security audits, quarterly access reviews, and ISO 27001-aligned compliance reporting across 30+ departments.
- Administer Exchange hybrid (DAG), AD/Entra ID (hybrid), SharePoint Online, Azure RBAC, Intune MDM, and Microsoft 365 licensing.
External Client Project
🌐 Rackspace DC to Cloud Migration
Led end-to-end migration of client workloads from Rackspace Data Centre to Azure Cloud — including infrastructure assessment, application dependency mapping, lift-and-shift execution, and post-migration validation. All applications migrated successfully with zero data loss and minimal downtime, achieving full cloud operability on schedule.
In-House Projects
Dynamics 365 CRM — Tenant to Tenant Migration 100% Success
Successfully completed end-to-end migration of Dynamics 365 CRM from source tenant to target tenant — including comprehensive D365 tenant assessment, schema & solution export/import, environment creation (sandbox & production), live form and website setup, dependency resolution, and all required app installation. Migrated 10+ licensed users with full Dataverse schema, custom fields, Leads, Opportunities, accounts, contacts, activities, and all CRM data with a 100% data migration rate and zero loss. User roles, security profiles, and access permissions re-configured. Post-migration accuracy verified by business owner.
File Server Migration — Old Domain to New Domain
Migrated a 5+ TB file server from legacy domain to new domain — including full AD Groups and Users export/import, file server permission verification, and migration of 1,000+ groups. Completed same-day POC, validated in testing, and published directly to production. All permissions verified and confirmed working with zero data loss.
Hyper-V Server Deployment & 100+ VM Migration
Planned and executed full Hyper-V infrastructure refresh — deployed new Windows Server 2022 Hyper-V host, performed pre-migration VM assessment, migrated 100+ Virtual Machines from legacy server using export/import and live migration techniques, reconfigured virtual networks and storage, and validated all workloads post-migration with zero production downtime.
Asset Inventory Manager
Node.js/Express web app with LDAP/AD authentication, role-based access, and CSV/Excel export — replacing manual spreadsheet tracking of virtual servers and IT assets across the organisation.
Compliance Portal — Access Review
ASP.NET Core portal automating Quarterly Access Reviews (QAR) across 30+ departments — PowerShell AD export, Copilot Studio knowledge agent, and Power Automate delivery to reviewers.
Dynamic CRM AI Agent
Copilot Studio agent integrated with Dynamics 365 / Dataverse — delivering plain-English CRM insights, deal summaries, and pipeline reports to management directly via Microsoft Teams.
Daily Cloud Backup — Azure (Within Budget)
Architected a cost-optimised Azure Blob Storage backup pipeline (v4.5) covering all critical data sources — with lifecycle management tiers, budget alerts, and Teams Adaptive Card reporting to stay within defined monthly cloud spend.
System Administrator
Jul 2017 – Jun 2022
Vagaro Technologies · Vadodara, Gujarat
- Implemented and maintained Azure resources with RBAC, Intune MDM, and hybrid AD/SSO integration.
- Multi-platform troubleshooting across Windows, Linux, and macOS; managed network bandwidth and infrastructure at scale.
- Oversaw procurement, vendor management, licensing and performed annual compliance audits.
System Administrator
Jul 2016 – Jul 2017
RapidOps Solutions · Vadodara, Gujarat
- Managed WatchGuard firewall solutions, multi-OS environments, and Office 365 tenancy.
- Monitored syslog servers and ISP links; delivered compliance reporting and license procurement.
Team Leader – IT Infrastructure
Dec 2011 – Jul 2016
Silvertouch Technology · Vadodara, Gujarat
- Administered firewalls (Sophos, WatchGuard, Fortinet), endpoint protection, and backup management (SDR, LTO, VM, email).
- Managed multi-OS environments; oversaw 24×7 ISP links and compliance documentation for large enterprise.
Technical Support Engineer
Jul 2010 – Dec 2011
Sai Infosystem Limited · Vadodara, Gujarat
- Configured high-availability server environments for courts and banking sectors.
- Managed 250+ servers and 1,800+ systems; led large thin-client rollouts and L3 support.
Project Manager – IT
Nov 2009 – Jun 2010
C.M.S. Infosystem · Vadodara, Gujarat
- Led technical teams on LAN/WAN projects; managed 600 PCs, 30 laptops, 45 printers, and network devices.
- Maintained leased lines and VPNs; oversaw complex network infrastructure installation.
IT Executive
Mar 2003 – Nov 2009
Microscan Computer Pvt Ltd · Vadodara, Gujarat
- Procured and maintained computing infrastructure to ISO guidelines; supported mail and Citrix applications.
- Configured Cisco routers/switches and Exchange servers; maintained 200+ computers with FMS support.
- Managed Fiber Network, FOC, Citrix client management, and continuous RF Link monitoring.